(10 marks) pretend that you are defending the Swiss Air
Traffic Controller who was suspended for the accident. How was his “Human Error”
inevitable?
At least 8 of the following could be mentioned, 2 marks for
style of writing.
- Correct
instructions would also have averted the crash
- There was
only 1 controller
- Supporting
systems being down
- Phones
not working/busy
- Stress
, mental work load due to short notice + time pressure (German
notification, maximum 2 mins)
- Interacting/conflicting
with on board automation
- No attentional
resources for cargo plane
- Recent
change of monitoring zones (German to Swiss)
- Monitoring
+ vigilance task
- Speed –
accuracy trade off
- Night-time
+ circadian rhythms / fatigue