(7 marks) Explain what “Automation
Complacency” is. Describe its effect on
human operators. Give an example of
automation complacency from the film “Why Planes Crash”.
(7 marks) Explain what “Automation
Complacency” is. Describe its effect on
human operators. Give an example of
automation complacency from the film “Why Planes Crash”.
From the notes, automation
complacency refers to a situation where operators overtrust the
automation. (1 mark)
They fail to monitor it vigilantly
enough and
become less aware of the state of
the system
they are slower to detect problems
and less able to intervene in a
problem (de-skilling) (4 marks)
An example from the film is when the
pilots focus on the burned out lightbulb.
They assume the plane is in autopilot and stop monitoring the
altitude. By the time they realize the
plane has descended too much they are unable to intervene. (2 marks)